bet993 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how bet993 ("the Company", "we", "us", or "our") collects, processes, stores, and protects the personal data of individuals ("you", "the Player", "User") who access or use the bet993 platform at https://bet993.org and all associated services, including online casino games, sports betting, account management, customer support interactions, and payment processing.

By registering an account with bet993 or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the bet993 Platform immediately.

This Policy should be read in conjunction with the bet993 Terms & Conditions and the Responsible Gaming Policy.

2. Data Controller Information

bet993 acts as the data controller in respect of personal data collected through the Platform. As the data controller, bet993 determines the purposes for which personal data is processed and the means by which that processing is carried out.

For any data protection enquiries, correction requests, or formal data subject rights requests, please contact us via the details provided in Section 14 of this Policy.

3. Personal Data We Collect

bet993 may collect and process the following categories of personal data in connection with your use of the Platform:

3.1 Identity Data

• Full legal name as it appears on government-issued identification
• Date of birth and age verification documentation
• National Identity Card (CNIC) number or passport number (for KYC verification)
• Photographs or scans of identity documents where required

3.2 Contact Data

• Email address registered to your bet993 account
• Mobile phone number, including numbers associated with JazzCash or Easypaisa accounts where provided as a payment method
• Residential address including city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad)

3.3 Financial Data

• Deposit and withdrawal transaction history on the bet993 Platform
• Payment method identifiers (e.g., JazzCash mobile number, Easypaisa account reference, bank account name and partial number for HBL, UBL, Meezan Bank, Bank Alfalah, or other supported banks)
• USDT TRC20 wallet addresses used for cryptocurrency transactions
• Source of funds documentation where provided during KYC review

3.4 Technical and Usage Data

• IP address and approximate geographic location at time of login
• Device type, operating system, and browser version
• Session logs, game history, betting records, and in-platform activity
• Cookies and similar tracking data (see Section 8)

3.5 Communications Data

• Records of customer support interactions via live chat or email
• Responses to surveys or promotional communications where you have opted in

4. How We Collect Your Data

bet993 collects personal data through the following mechanisms:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to promotions
• Automated collection: Technical data collected automatically when you access the Platform, including via cookies, server logs, and analytics tools
• Third-party sources: Identity verification and fraud prevention data received from licensed KYC service providers; transaction data from payment processors including JazzCash, Easypaisa, and bank transfer intermediaries

5. Purposes and Legal Bases for Processing

bet993 processes personal data for the following purposes, each supported by a legitimate legal basis:

• Account registration and management – necessary for the performance of the contract between you and bet993
• Identity verification and KYC compliance – legal obligation under applicable anti-money laundering regulations
• Payment processing – necessary for the performance of the contract; processed in compliance with applicable financial regulations
• Fraud prevention and security monitoring – legitimate interest of bet993 to protect the Platform and its users from fraudulent or criminal activity
• Customer support – necessary for the performance of the contract and legitimate interest in maintaining service quality
• Responsible gaming compliance – legal obligation and legitimate interest in protecting vulnerable players
• Marketing and promotional communications – based on your opt-in consent, which you may withdraw at any time
• Platform analytics and improvement – legitimate interest in maintaining and improving the bet993 Platform
• Legal and regulatory compliance – legal obligation to retain certain records for defined periods as required by applicable law

6. Sharing of Personal Data

bet993 does not sell your personal data. We may share your personal data with the following categories of third parties where necessary and proportionate:

• Payment service providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT TRC20 processing partners, strictly for payment execution and fraud prevention
• KYC and identity verification providers: Licensed third-party services used to verify identity documents and screen against sanctions or PEP lists
• Game content providers: Third-party game studios whose titles are hosted on the bet993 Platform may receive anonymised session data for RNG certification and fair play audit purposes
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory direction
• Professional advisors: Legal, accounting, or audit professionals engaged by bet993, bound by confidentiality obligations

All third-party processors engaged by bet993 are contractually required to maintain the confidentiality and security of personal data and to process it only for the purposes specified by bet993.

7. Data Retention

bet993 retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following retention guidelines:

• Active account data is retained for the duration of the account relationship plus a minimum of five (5) years following account closure, in accordance with anti-money laundering regulatory requirements
• Transaction and financial records are retained for a minimum of five (5) years from the date of the transaction
• Customer support communications are retained for a minimum of two (2) years
• Marketing consent records are retained for the duration of the consent and for a reasonable period thereafter to evidence compliance

Where retention is no longer legally required and no legitimate purpose exists for continued storage, personal data is securely deleted or anonymised.

8. Cookies and Tracking Technologies

bet993 uses cookies and similar technologies on the Platform to provide core functionality, enhance user experience, and analyse Platform performance. The categories of cookies used include:

• Essential cookies: Required for the Platform to function, including session management and login authentication. These cannot be disabled without impairing Platform functionality.
• Analytical cookies: Used to understand how players interact with the bet993 Platform, helping us improve navigation, game discovery, and deposit flows. Data collected is aggregated and anonymised where possible.
• Preference cookies: Store your language, currency, and display preferences to personalise your experience on return visits.

You may control non-essential cookies through your browser settings. Disabling cookies may affect certain Platform features. By continuing to use the bet993 Platform after reviewing this Policy, you consent to our use of cookies as described above.

9. Security of Your Personal Data

bet993 implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and the bet993 Platform
• Encrypted storage of passwords using industry-standard hashing algorithms
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and vulnerability monitoring
• Two-factor authentication availability for all registered player accounts

Whilst bet993 takes all reasonable measures to protect your data, no internet transmission or electronic storage system is completely secure. We encourage players to use strong, unique passwords and to enable two-factor authentication on their bet993 accounts.

10. Your Data Subject Rights

Subject to applicable law and regulatory retention obligations, registered bet993 players have the following rights in respect of their personal data:

• Right of Access: Request a copy of the personal data bet993 holds about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data where no legal retention obligation applies
• Right to Restrict Processing: Request that bet993 limits the processing of your personal data in certain circumstances
• Right to Data Portability: Request your personal data in a structured, machine-readable format
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time, without affecting the lawfulness of prior processing
• Right to Object: Object to processing carried out on the basis of legitimate interest

To exercise any of the above rights, please contact bet993 via email at [email protected]. We will respond to verified requests within a reasonable timeframe, typically within 30 days. We may require identity verification before processing a data subject rights request.

11. Children and Minors

bet993 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, that account will be immediately closed, all data deleted in accordance with applicable law, and any deposits returned to the payment method of origin where possible. If you believe a minor has registered on the bet993 Platform, please contact us immediately at the email address provided in Section 14.

12. Third-Party Links

The bet993 Platform may contain references to game providers and payment processors. These third parties operate under their own privacy policies, which bet993 does not control. We encourage players to review the privacy practices of any third-party services they interact with in connection with their use of bet993.

13. Changes to This Privacy Policy

bet993 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where material changes are made, registered players will be notified via email or a prominent notice on the Platform. The revised Policy will display an updated "Last Updated" date at the top of this page. Continued use of the bet993 Platform following notification of changes constitutes your acceptance of the revised Policy.

14. Contact and Data Inquiries

For all privacy-related enquiries, data subject rights requests, or concerns about how bet993 handles your personal data, please contact us using the details below:

For general account or support enquiries, our live chat team is available 24 hours a day, 7 days a week to assist players across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, and Faisalabad.